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If you are a consumer within the meaning of § 13 BGB (German Civil Code), i.e. a natural person who enters into a legal transaction for a purpose that is neither commercial nor self-employed, you have the following right of revocation:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must send us (Knaub Trading GmbH & Co. KG, Lehmkuhlstr. 21, 32108 Bad Salzuflen, Email: info@knaub-trading.de, Tel: 05222-3643413 or Fax: 05222-3638966 by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
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Shipping and handling costs are charged once per order, no matter how many items you order at once. Shipment will be made within 24 hours after receipt of payment. In case of delivery delays we will inform you immediately.
Letter shipments are sent with Deutsche Post.
Parcels are shipped with our shipping partner DHL. Delivery with DHL also takes place on Saturdays. Of course we also deliver to DHL packing stations. Domestic shipments are sent without an island surcharge. International and national parcels are shipped insured.
For deliveries to non-EU countries, customs duties and taxes of the respective country will be charged to the buyer.
Germany up to 50,- € value of goods | 4,99 € |
Germany from 50,- € order value | Free Shipping within Germany |
Belgium, Netherlands | 6,99€ |
Austria | 7,50€ |
Luxembourg | 10,90€ |
Hungary, Poland | 13,90€ |
Switzerland | 14,90€ |
Norway | 14,90€ |
Denmark, France | 15,90€ |
Italy, Spain, Sweden | 16,90€ |
Finland, Estonia, Lithuania, Latvia, Croatia, Greece, Portugal | 17,50€ |
Shipping prices incl. VAT 19%.