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General Terms and Conditions

1.) Scope of application, contract language, storage of the contract text

1.1) These General Terms and Conditions apply to all contracts concluded via our online shop between us,

Knaub Trading GmbH & Co. KG
Lehmkuhlstraße 21
D-32108 Bad Salzuflen
Telephone: +49 (5222) 364 34 13
Fax: +49 (3212) 103 79 23
Mobile: +49 (173) 351 12 49
E-mail: info@knaub-trading.de
VAT ID. according to § 27a UStG: DE275419171

and you as our customer. We do not accept any deviating conditions of the customer. This also applies if we do not expressly object to their inclusion.

1.2) The contract language is English.

1.3) The text of the contract is stored by us and can be accessed by you via your customer account.

2.) Conclusion of contract

2.1) The presentation of the products in our online shop does not constitute a legally binding offer to conclude a purchase contract, but an invitation to place an order.

2.2) You can place individual products in the virtual shopping basket by clicking on the "Add to shopping basket" button, without this constituting an offer to purchase. Before placing your order, you can add further products to the shopping basket or remove them again. Only by clicking the "buy now" button do you make a binding offer to purchase the products in the shopping basket.

2.3) After submitting your order in our online shop, you will receive a confirmation e-mail. This does not constitute a confirmation of the contract by us. The acceptance of the contract will be made by a separate e-mail or by sending the goods, whereby the acceptance will be made within five days after the submission of your order.

3.) Right of withdrawal

3.1) If you are a consumer in the sense of § 13 BGB (German Civil Code), i.e. a natural person who concludes a legal transaction for a purpose which can be attributed neither to his commercial nor to his independent professional activity, you are entitled to the following right of revocation:

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must send us (Knaub Trading GmbH & Co. KG, Lehmkuhlstr. 21, 32108 Bad Salzuflen, Email: info@knaub-trading.de, Tel: 05222-3643413 Fax: 03212-1037923) by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

  • To Knaub Trading GmbH & Co. KG, Lehmkuhlstr. 21, 32108 Bad Salzuflen, Fax: 03212-1037923:
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of notification)
  • Date

(*) Delete where inapplicable.

3.2) The right of revocation does not exist for contracts

  • for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded,
  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,

4.) Terms of delivery

4.1) We deliver worldwide. There are no delivery restrictions.

4.2) We are entitled to make partial deliveries insofar as this is reasonable for you.

4.3) The delivery time for immediately available articles is approx. 2-4 days. For articles that are not in stock but are already in stock, the delivery time is approx. 6-12 days. For items that are not in stock and not in stock, the delivery time is approx. 2-4 weeks. Please refer to the respective product page for the exact delivery time.

4.4) If, in exceptional cases, an item is not in stock after purchase, we will inform you immediately and give you an estimated delivery date or suggest delivery of a comparable product. If you are not satisfied with the delivery date or do not wish to receive a comparable product, the purchase will be cancelled and we will immediately refund any payments already made.

5.) Prices and shipping costs

5.1) All prices quoted in our online shop are gross prices including the statutory value added tax and do not include any shipping costs.

5.2) The specific shipping costs are stated in our price quotations in our online shop. The price including VAT and applicable shipping costs is also displayed in the order mask before you submit the order.


Germany up to 50,- € value of goods 4,99 €
Germany from 50,- € order value Free Shipping within Germany
Belgium, Netherlands6,99€
Hungary, Poland13,90€
Norway 14,90€
Denmark, France 15,90€
Italy, Spain, Sweden 16,90€
Finland, Estonia, Lithuania, Latvia, Croatia, Greece, Portugal 17,50€

Shipping prices incl. VAT 19%.

5.4) For export shipments outside the EU, you must also pay the applicable taxes and customs duties of the respective country.

6.) Terms of payment and means of payment

6.1) The following means of payment are available to you: Prepayment/ Bank transfer, Amazon Pay, Paypal, Purchase on account (through Paypal Plus, no Paypal account is required), Credit card (through Paypal Plus, no Paypal account is required).

6.2) If you select the payment method prepayment / bank transfer, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.

6.3) You are not entitled to offset against our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to offset against our claims if you assert notices of defects or counterclaims from the same purchase contract.

6.4) As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

7.) Purchase on account Paypal Plus

7.1) In cooperation with Paypal Plus we offer you the purchase on account as a payment option. When paying on account with Paypal Plus, you never have to provide your account details and you only pay when you have received the goods.

7.2) When paying by invoice (through Paypal Plus), delivery to a delivery address that differs from the invoice address is not possible. We ask for your understanding in this regard.

7.3) When purchasing on account with Paypal Plus, you will always receive the goods first and you always have a payment period of 14 days. Further information and complete terms and conditions of Paypal Plus for purchase on account can be found here

8.) Retention of title

The object of sale remains our property until the purchase price has been paid in full.

9.) Warranty

You are entitled to the statutory warranty rights for defects. In the case of all defects occurring during the statutory warranty period of two years from delivery of the goods, you have in particular the statutory right to subsequent performance (at your choice: rectification of the defect or new delivery) and - if the statutory requirements are met - the statutory rights to a reduction in the purchase price or withdrawal from the contract as well as, in addition, to compensation for damages.

10.) Liability

10.1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

10.2) In other cases, we shall only be liable - unless otherwise stipulated in paragraph 3 - in the event of a breach of a contractual obligation, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which you as a customer may regularly rely (so-called cardinal obligation), limited to compensation for the foreseeable and typical damage. In all other cases, our liability is excluded subject to the provision in paragraph 3.

10.3) Our liability for damages arising from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.

11.) Customer service

You can reach our customer service for questions, complaints, objections and orders on weekdays from 9:00h to 16:00h under the telephone number +49 (5222) 364 34 13 as well as by e-mail under info@knaub-trading.de.

12.) Assembly

We do not carry out assembly work. On request, we can recommend licensed companies without in any way mediating contractual relationships with them.

13.) Complaints/dispute resolution

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their online order without having to go to court. The dispute resolution platform can be accessed via the external link https://ec.europa.eu/consumers/odr.

14.) Information on battery disposal

In connection with the sale of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following:

As the end user, you are legally obliged to return used batteries. You can return used batteries, which we carry or have carried as new batteries in our range, free of charge to our dispatch warehouse (dispatch address). The symbols shown on the batteries have the following meaning:

The symbol of the crossed-out dustbin means that the battery must not be placed in the household waste.

  • Pb = Battery contains more than 0.004% lead by mass.
  • Cd = battery contains more than 0.002 mass percent cadmium
  • Hg = battery contains more than 0.0005% mercury by mass.

15.) Final provisions

15.1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on the International Sale of Goods (CISG). If you are a consumer and have your habitual residence in another country at the time of conclusion of the contract, the application of mandatory legal provisions of that country shall remain unaffected by the choice of law made in sentence 1.

15.2) The exclusive place of jurisdiction shall be our registered office if you as a customer are an entrepreneur.